Terms and Conditions
I. Payments
1. Beyond Apex accepts payments with all major credit cards or through PayPal.
2. Orders are considered final only after we receive your payment in full.
3. By placing the order on our website, you agree that the order will be shipped to the address provided during checkout.
4. For security purposes, in some cases, we may contact you after you make your payment to verify the order and payment.
5. If we are unable to confirm that your order was placed and paid for legitimately, the order will be canceled and the payment refunded.
II. Shipment Policy
1. The shipping time will depend on the ordered product. The estimated shipping time is as follows:
a. The in-stock purchases will be shipped within 2–3 business days from the time of purchase.
b. Some products may take more than 2-3 business days to be shipped; for detailed information, please reach out to us.
2. Beyond Apex takes no responsibility for any transit delays.
3. The shipping fee cannot be refunded.
III. Delivery
1. Beyond Apex retrofits can be delivered across the United States.
2. The delivery is expected to take 5–8 business days unless otherwise stated.
3. You should not accept packages damaged during the shipping – this will allow a compensation claim to be made against the delivery service; damage to items reported after accepting delivery may be assumed to have been caused by the buyer.
4. If the courier is not able to complete delivery of the shipment due to your unavailability to accept delivery and failure to arrange collection or redelivery according to the delivery policy of the postal service provider, your package may be returned to Beyond Apex.
5. In the case any shipping and processing costs are incurred, you will be liable for covering them, which will not be refunded. Refunds for undelivered orders will be issued within a reasonable time frame after the receipt of returned shipment.
6. We may be able to attempt shipping again if you cover any additional shipping and processing fees as agreed on a case-by-case basis. If you choose not to attempt a second shipment, your order will be considered returned and the standard restocking fees will apply.
IV. Installations
1. Beyond Apex provides products "as is" – installation is the responsibility of the customer.
2. Our support team is able to provide installation instructions and guidance.
3. All installation and service charges are not governed by Beyond Apex; we cannot fully or partially cover any costs incurred during installation by a third party.
4. The customer is responsible for ensuring that mileage and vehicle configurations are correctly set up during installation. Beyond Apex is not liable for any incidents resulting from incorrect configuration. Note: It is a federal offense to turn back mileage for personal gain. Please do not attempt to cheat.
V. Returns
1. You can return purchased products for a refund within 14 days of receipt – to return the order and receive a refund, please contact our support team and provide them with the appropriate order number.
2. The returns can only be accepted for products that are unused and in the same condition they arrived upon delivery – new or, for products sold as refurbished, undamaged and in full working order.
3. Please note that we will charge you a restocking fee of approximately 30% (depending on the product), to cover our shipping and order preparation costs.
4. We can lower the restocking fee if you choose to receive Store Credit instead of a refund.
5. The Store Credit is valid for your next purchase at our store for 6 months.
6. If any parts of the returned kit are missing or damaged, the restocking fee will be increased accordingly.
7. We will not accept returns more than 14 days after the product has been delivered to you, based on the delivery date provided in shipment tracking information reported by our shipping partners.
8. Some products and services must be prepared or performed for a specific vehicle, and cannot be resold or reused for another vehicle; therefore, it is not possible to return these products and services for a refund even within the 14-day period.
9. The products that are not eligible for returns and refunds include:
- Coding files and other digital downloads.
- Activation, and other services.
- Products that are prepared for a given vehicle.
- Custom retrofit kits prepared on-demand.
10. Note that it might be possible to cancel orders for the products listed above before we begin preparing the order; please contact our support team as quickly as possible for more information.
11. Due to the possibility of our cables being purchased for use in a single upgrade session, all cable sales are non-refundable.
12. Products delivered faulty or damaged are covered by our standard or extended warranties, and can be returned for a replacement during the warranty period.
13. To make the return process easier and smoother, please reach out to our support team to confirm if the original package or a different one will be used for shipping; if the latter is the case, you may also be asked to provide the dimensions of the package before our team is able to prepare the RMA.
VI. Warranty
1. All new Beyond Apex retrofits are covered by a one-year limited warranty as standard.
2. Products sold as refurbished are covered by a 90-day limited warranty unless otherwise stated.
3. If the product develops a fault during the warranty period, please contact our support team for assistance.
4. All warranty periods are valid from the date of the original purchase and are non-refundable.
5. It may be possible to transfer one warranty for a warranty covering a different product when exchanging a purchase; contact our support team for details.
6. Items damaged by the buyer are not covered by our warranty.
VII. Intellectual Property Rights
1. Beyond Apex owns all services and content, international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.
2. We reserve all rights in and to Beyond Apex.
3. Except as expressly granted to you under these Terms, we do not grant any right, title, or interest in or to any part of the Beyond Apex content.
4. Our name, the terms, logos, trademarks, and all related names, logos, product and service names, designs, and slogans are our trademarks (or our affiliates' or licensors’ trademarks); therefore, such marks must not be used without our prior written permission.
5. All other names, logos, product and service names, designs, and slogans for the services are the trademarks of their respective owners.
6. Porsche and the model designations are the registered trademarks of Dr. Ing. h.c.F. Porsche AG.
7. Beyond Apex is not affiliated with Dr. Ing. h.c.F. Porsche AG in any way and is not authorized by Dr. Ing. h.c.F. Porsche AG to act as an official distributor or representative.
Last updated Feb 16, 2025