Return Policy

1. You can return purchased products for a refund within 14 days of receipt – to return the order and receive a refund, please contact our support team and provide them with the appropriate order number.

2. The returns can only be accepted for products that are unused and in the same condition they arrived upon delivery – new or, for products sold as refurbished, undamaged and in full working order.

3. Please note that we will charge you a restocking fee of approximately 30% (depending on the product), to cover our shipping and order preparation costs.

4. We can lower the restocking fee if you choose to receive Store Credit instead of a refund.

5. The Store Credit is valid for your next purchase at our store for 6 months.

6. If any parts of the returned kit are missing or damaged, the restocking fee will be increased accordingly.

7. We will not accept returns more than 14 days after the product has been delivered to you, based on the delivery date provided in shipment tracking information reported by our shipping partners.

8. Some products and services must be prepared or performed for a specific vehicle, and cannot be resold or reused for another vehicle; therefore, it is not possible to return these products and services for a refund even within the 14-day period.

9. The products that are not eligible for returns and refunds include:

    - Coding files and other digital downloads.

    - Activation, and other services.

    - Products that are prepared for a given vehicle.

    - Custom retrofit kits prepared on-demand.

10. Note that it might be possible to cancel orders for the products listed above before we begin preparing the order; please contact our support team as quickly as possible for more information.

11. Due to the possibility of our cables being purchased for use in a single upgrade session, all cable sales are non-refundable.

12. Products delivered faulty or damaged are covered by our standard or extended warranties, and can be returned for a replacement during the warranty period.

13. To make the return process easier and smoother, please reach out to our support team to confirm if the original package or a different one will be used for shipping; if the latter is the case, you may also be asked to provide the dimensions of the package before our team is able to prepare the RMA.